OUR COMMITMENT: At CodeClove Technologies, we stand behind the quality, security, and performance of our WordPress plugins and themes. We offer a transparent 14-Day Money-Back Guarantee for technical issues that our engineering team cannot resolve.
1. 14-Day Money-Back Guarantee Overview
If you purchase a commercial software license from CodeClove and encounter an issue that prevents the software from functioning as advertised on your WordPress installation, you are entitled to a full refund within fourteen (14) calendar days from the original date of purchase, subject to the conditions outlined below.
2. Conditions for Refund Eligibility
Because our products are digital, non-tangible software goods distributed with full source code access, refunds are granted to protect customers against technical failure. To qualify for a refund under our 14-day policy, you must:
- Open a Support Ticket: Contact our support engineering team at
[email protected]within fourteen (14) days of your purchase date, describing the technical issue or incompatibility encountered. - Provide Diagnostic Information: Provide relevant error logs, PHP version information, or temporary access to a staging/development clone of your site so our team can diagnose the issue.
- Allow Resolution Opportunity: Allow our technical team a reasonable opportunity (up to 48 business hours) to troubleshoot and provide a patch, hotfix, or workaround.
If our engineering team confirms that the software cannot function on your server or is fundamentally broken and cannot be resolved, we will immediately issue a 100% refund of your purchase price.
3. Non-Refundable Scenarios & Exclusions
To prevent fraud and abuse, refunds will NOT be issued under the following circumstances:
- “Change of Mind”: You decided you no longer want the product or purchased it by mistake after already downloading the software files and receiving the license key.
- Missing Unadvertised Features: You purchased the product assuming it included features or integrations that are not listed on our official documentation or sales page.
- Third-Party Plugin / Hosting Conflicts: The issue is caused by poorly coded third-party plugins, outdated themes, unmaintained server configurations (e.g., PHP versions below 7.4), or shared hosting providers that disable required WordPress PHP extensions (e.g., cURL, OpenSSL, mbstring).
- Refusal of Troubleshooting Cooperation: You refuse to provide necessary error logs, refuse to test on a staging clone, or refuse assistance from our support team.
- Custom Development / Fixed-Price Sprints: Custom engineering milestones, discovery audits, or hourly development fees are strictly non-refundable once work has commenced and code deliverables have been deployed to staging.
- Past the 14-Day Window: Any refund request submitted fifteen (15) or more calendar days after the initial transaction date.
4. Annual Subscription Renewals
All commercial licenses are sold as annual subscriptions to provide uninterrupted access to security patches, compatibility updates, and priority support.
- Renewal Notifications: We send an automated email reminder seven (7) days before your subscription renews.
- Renewal Refund Window: If your subscription auto-renews and you did not intend to renew, you must contact us within fourteen (14) days of the renewal charge to request a refund and cancellation. Renewal refund requests submitted after 14 days cannot be processed.
5. EU Statutory Right of Withdrawal Notice
Under Article 16(m) of the European Union Consumer Rights Directive (2011/83/EU) and equivalent global digital consumer regulations, the statutory 14-day right of withdrawal does not apply to the supply of digital content not supplied on a tangible medium if performance has begun with the consumer’s prior express consent.
When you complete a purchase on CodeClove, you expressly agree that digital software delivery and license key generation commence immediately, and you acknowledge that your statutory right of withdrawal is replaced by CodeClove’s voluntary 14-Day Technical Satisfaction Guarantee.
6. Chargeback & Dispute Policy
We are committed to resolving any legitimate customer dispute quickly and fairly. If you have an issue, please contact [email protected] directly before filing a dispute or chargeback with your payment gateway (Stripe, PayPal, or credit card issuer).
Filing a fraudulent or bad-faith chargeback without prior communication constitutes a violation of our Terms of Service. In the event of an unjustified chargeback, all active license keys will be permanently blacklisted, account access revoked, and your details reported to global merchant anti-fraud registries.
7. How to Request a Refund
To request a refund within your 14-day window, send an email to [email protected] with your order ID, license key, and the support ticket reference. Approved refunds are processed back to your original payment method within 3 to 5 business days.